Cancellation and Refund Policy
Last updated: August 31, 2025
Overview
At YOUBAIRIA, we strive to ensure customer satisfaction with every purchase. This policy outlines the terms and conditions for cancellations and refunds of digital products purchased through our platform. Please read this policy carefully before making a purchase.
Refund Eligibility
Eligible for Refunds
Technical issues preventing product access or download
Product significantly differs from description
Duplicate purchases due to system errors
Unauthorized transactions
Product is defective or non-functional
Not Eligible for Refunds
Change of mind after successful download/access
Product has been used or consumed
Failure to meet system requirements
Request made after 30 days from purchase
Free products or promotional items
Refund Timeframes
Once approved, refunds are typically processed within 3-5 business days. The time for the refund to appear in your account depends on your payment method and financial institution.
Refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period will not be considered.
How to Request a Refund
Contact Support
Email support@youbairia.com with your order details and reason for refund
Provide Information
Include order number, purchase date, and detailed explanation of the issue
Review & Process
We'll review your request and process the refund if approved
Required Information
- Order number or transaction ID
- Purchase date
- Product name
- Detailed reason for refund request
- Any relevant screenshots or documentation
Cancellation Policy
Order Cancellation
Orders can be cancelled under the following circumstances:
- Before the product is delivered or accessed
- Within 1 hour of purchase for instant downloads
- If the seller fails to deliver within the promised timeframe
- Due to technical issues preventing order completion
Subscription Cancellation
For subscription-based services:
- You can cancel at any time through your account settings
- Cancellation takes effect at the end of the current billing period
- No refunds for partial months of service
- Access continues until the end of the paid period
Important Notes
Refunds are processed to the original payment method used for the purchase.
Processing fees charged by payment processors are non-refundable.
We reserve the right to deny refund requests that violate our terms of service.
Repeated refund requests may result in account restrictions.
Dispute Resolution
If you disagree with a refund decision, you may:
- Request a review by our customer service team
- Provide additional documentation to support your case
- Contact us through multiple channels (email, phone, live chat)
- Escalate to our management team if necessary
Contact Information
For refund and cancellation requests, please contact us:
Email Support
refunds@youbairia.com
Response within 24-48 hours
Phone Support
+1 (555) 123-4567
Monday-Friday, 9 AM-6 PM EST
Policy Updates
We may update this cancellation and refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.